Cancellations: You can cancel your order completely free of charge if your order is not shipped. Unfortunately, cancellations cannot be accepted after the order has been shipped.
No Returns: We do not accept returns for our products. (Returns are not accepted as this is a food product.)
No Refunds: No refund will be provided.
Return to Origin (RTO): If an order is returned due to non-delivery, refusal, or unserviceable address, an RTO charge of ₹150 will be deducted from the refund amount. This charge covers the logistics cost incurred in returning the package to our warehouse. Refund will be initiated once the RTO package is received and verified in our warehouse (typically 7–10 business days after the return is initiated).
Note: Shipping charges and COD charges will not be refunded under any circumstances.
Unboxing Video: We highly recommend recording a video while unboxing your order. This video will be helpful in case you receive a faulty, damaged, or incorrect item. In such cases, please email us at support@cuberoot.co.in with the unboxing video and clear pictures of the issue within 7 days of receiving your order. We’ll investigate the issue and provide a prompt resolution.
We’re committed to providing you with a great shopping experience. If you have any questions about our return and replacement policy, please don’t hesitate to contact us at support@cuberoot.co.in